You probably get loads of spam. And you probably have noticed that some of those mails try to trick you (phish) personal details, such as credit card numbers and personally identifiable details that could be used to scam you. And these phishers are getting smarter. Once happy to prey only on newbies and the truly […]
Posts Tagged ‘Community’
Do these people look like they want to help you? A customer support big phish story
Tuesday, Oct 19th, 2010 by DaveK | 0 Comments
Filed under: Community, Customer Focus, Games | Tags: Community, customer experience, gaming, phishing, scam, spam, support
Filed under: Community, Customer Focus, Games | Tags: Community, customer experience, gaming, phishing, scam, spam, support
Do hoaxes and fear tactics have a place in social media?
Tuesday, Oct 5th, 2010 by DaveK | 5 Comments
Filed under: Community, Customer Focus, Marketing, Social Networking, Twitter | Tags: Community, customer experience, gaming, Marketing, publicity stunts, Social Networking, Twitter
Filed under: Community, Customer Focus, Marketing, Social Networking, Twitter | Tags: Community, customer experience, gaming, Marketing, publicity stunts, Social Networking, Twitter
We follow game communities and social media closely – it’s our area of greatest passion and expertise. So when GOG.com (aka Good Old Games) hinted that they were closing their virtual doors, we – along with many others we follow who have bought classic PC games from them – lamented the apparent loss. But it […]
Community manager and social media lessons from PAX Prime 2010
Tuesday, Sep 7th, 2010 by DaveK | 2 Comments
Filed under: Community, Customer Focus, Marketing, Social Networking, Twitter | Tags: Activision, Community, EA, Facebook, gaming, Marketing, Microsoft, PR, social media, Sony, Twitter, Xbox 360
Filed under: Community, Customer Focus, Marketing, Social Networking, Twitter | Tags: Activision, Community, EA, Facebook, gaming, Marketing, Microsoft, PR, social media, Sony, Twitter, Xbox 360
As a content creator/consultant who works in social media and is trying to get back into gaming community work, I attended two panels at Penny Arcade Expo (PAX) Prime 2010 with great interest. The lessons shared from these panels transcend the gaming industry, which is leading the charge in both of these spaces – but other […]
TweetDeck gets all iPhone-y (and adds multiple accounts!)
Wednesday, Jun 17th, 2009 by DaveK | 0 Comments
Filed under: Community, iPhone, Social Networking, Twitter | Tags: Community, iPhone, Social Networking, TweetDeck, Twinkle, Twitter, Twitterfon, Twitterific
Filed under: Community, iPhone, Social Networking, Twitter | Tags: Community, iPhone, Social Networking, TweetDeck, Twinkle, Twitter, Twitterfon, Twitterific
Back in April, I deconstructed what I thought was wrong with TweetDeck. Now I only do this sort of exercise with products I think show real potential. I did the same on BusyGamerNation.com for the Nintendo Wii user interface and twice for the Xbox 360 (but never got around to the PS3). I critique because I […]
Social Media Trend Watch: Facebook and Twitter go to the gamers
Monday, Jun 1st, 2009 by DaveK | 0 Comments
Filed under: Community, Facebook, Games, Social Networking, Twitter | Tags: Community, entertainment, Facebook, facebookonxbox, gaming, integration, Nintendo, trend, Twitter, Xbox
Filed under: Community, Facebook, Games, Social Networking, Twitter | Tags: Community, entertainment, Facebook, facebookonxbox, gaming, integration, Nintendo, trend, Twitter, Xbox
Normally I wouldn’t post gaming news to this site (that’s what BusyGamerNation.com is for) but the news flash that Facebook and Twitter are going to launch on Xbox 360 consoles this fall should interest everyone who works in social media and community. The game is about to change (again). It’s one thing to tweet and […]
Work Samples – Community newsletters
Friday, Apr 17th, 2009 by DaveK | 0 Comments
Filed under: Community, Newsletters, Work Samples | Tags: Community
Filed under: Community, Newsletters, Work Samples | Tags: Community
One of the services I provide (also a passion!) is planning and writing e-mail newsletters. My early career was in journalism, but in the mid-’90s I fell in love with the Internet and this necessitated a jump to a technology publisher where I was one third of the gopher/Web team. (Jacqui was another third, but that’s another […]
Why I let go of RSS and embraced social media
Thursday, Apr 16th, 2009 by DaveK | 0 Comments
Filed under: Facebook, Social Networking, Twitter | Tags: Community, Facebook, Twitter
Filed under: Facebook, Social Networking, Twitter | Tags: Community, Facebook, Twitter
I recently had a Twitter conversation with a former colleague whom I follow on both Twitter and Facebook. I mentioned that I had traded RSS for social media and hadn’t looked back. Despite being more active than me on both of these services, she was surprised – but thought that it made sense since all of the good links and […]
Musings on WordPress (and how far we bloggers have come)
Monday, Apr 13th, 2009 by DaveK | 0 Comments
Filed under: Blogging | Tags: Community, Social Networking
Filed under: Blogging | Tags: Community, Social Networking
When I first started blogging regularly in 2003, Radio Userland was one of the most popular solutions. This tool ran as an application on your local PC and had to transmit your posts from a locally stored database on your computer to wherever your Web site was hosted, translating it into HTML on the fly. Most of the […]
Introducing The Writer’s Bloc
Monday, Apr 13th, 2009 by DaveK | 0 Comments
Filed under: About Us, Blogging, Community, Copywriting, Customer Focus, Marketing, Project Management, Social Networking | Tags: Community, Social Networking
Filed under: About Us, Blogging, Community, Copywriting, Customer Focus, Marketing, Project Management, Social Networking | Tags: Community, Social Networking
Welcome to our Seattle-based consulting company home page. But we’re more than just consultants. We’re scribes, community experts, project managers and social networking afficionados. We want to share back some of the ideas we develop in the course of our daily work. So we have relaunched this site as a blog where we can tell you some […]