I recently clicked through an offer to get a free Back to the Future game episode from Telltale Games. It’s a promotion designed to hook you in to purchasing the full series of games when they’re released. The site prompted me for my login, which I had created the last time they did one of these … Read more
Archive for October, 2010
TMI, dude! Why asking for too much information is the wrong marketing move
Friday, Oct 29th, 2010 by DaveK | 0 Comments
Filed under: Customer Focus, Marketing, Uncategorized | Tags: Marketing, shopping
Filed under: Customer Focus, Marketing, Uncategorized | Tags: Marketing, shopping
Do these people look like they want to help you? A customer support big phish story
Tuesday, Oct 19th, 2010 by DaveK | 0 Comments
Filed under: Community, Customer Focus, Games | Tags: Community, customer experience, gaming, phishing, scam, spam, support
Filed under: Community, Customer Focus, Games | Tags: Community, customer experience, gaming, phishing, scam, spam, support
You probably get loads of spam. And you probably have noticed that some of those mails try to trick you (phish) personal details, such as credit card numbers and personally identifiable details that could be used to scam you. And these phishers are getting smarter. Once happy to prey only on newbies and the truly … Read more