You probably get loads of spam. And you probably have noticed that some of those mails try to trick you (phish) personal details, such as credit card numbers and personally identifiable details that could be used to scam you. And these phishers are getting smarter. Once happy to prey only on newbies and the truly […]
Posts Tagged ‘customer experience’
Do these people look like they want to help you? A customer support big phish story
Filed under: Community, Customer Focus, Games | Tags: Community, customer experience, gaming, phishing, scam, spam, support
Does Neil Patrick Harris use The Lunchbox Method?
Filed under: Customer Focus | Tags: customer experience, entertainment, neil patrick harris, visualization technique
On a flight this weekend, I finally got to catch up on some magazines. In the Sept. 21 New York cover story, Neil Patrick Harris admits to a different method of acting that, quite frankly, reminded me of my own customer experience exercises that I’ve dubbed “The Lunchbox Method.” Most actors try to get inside […]
Get inside your customer’s head: It’s just like packing a lunch!
Filed under: Customer Focus, How To, Project Management | Tags: customer data, customer experience
For some reason, relating the work I do to the customer’s experience of it comes naturally to me. I think it’s because I’m empathetic, which in high school made me pathetic but now, as an adult, it’s a job skill! I just instinctively look at a particular deliverable (be it a site, article or tool) and […]